EXCHANGE, REFUNDS, CANCELLATIONS
Thank you for shopping at Ethnique.
We are committed to giving you the best shopping experience. If you are not satisfied with your purchase, we’re here to help; but please take note of the following terms and conditions:
- We allow upto 7 calendar days to return or refund an item from the date package was received.
- Please send us a notification at firstname.lastname@example.org about your intention to return or refund, including the order number, the product name and quantity of the item to be returned, and the reason for your request (e.g. photos if item is damaged).
- Late returns would only be allowed at Ethnique’s discretion.
- Please send the proof of return shipping, with tracking details, to email@example.com to establish that the item was returned within the prescribed return period of 7 calendar days after receipt.
- Shipping charges are non-refundable, and the cost of return for the replacement item must be shouldered by the customer.
- Sale items may only be exchanged or returned for store credit.
10 Col Martelino St. Heroes Hills
Quezon City, Metro Manila
Philippines Zip Code 1104
To be eligible for a return, your item must not be used, altered, or damaged (if received in good condition), and generally in the same condition as you received it.
The replacement item shall be shipped to you as soon as the returned item has been inspected, and determined to be unused, unaltered, undamaged, or in its original condition.
The shipping fee of the replacement item to you shall be shouldered by us.
To be eligible for a refund, your item must not be used, altered, or damaged (if received in good condition), and generally in the same condition as you received it.
Once we have inspected and approved the condition of the item, we will then promptly process the refund of your payment.
Orders are shipped the next day after purchase, so they may only be cancelled within the day the purchase is made.
To cancel, please email us at firstname.lastname@example.org with the order number, and the name and quantity of the item you would like to cancel.
For cancellation, you may opt for exchange, store credit, or refund.